Support
Find answers to frequent inquiries or open a formal support ticket down below.
Most cross-chain swaps are completed within 30 minutes, but in some cases they may take longer. Processing times vary based on the block confirmation speeds of the underlying source and destination blockchains.
Blockchain transactions are completely irreversible. If assets are sent to an incorrect or unsupported destination payout address, we cannot roll back or recover those funds. Please double check all details before confirming execution.
Networks like XRP Ledger or Cosmos use an optimized shared account layout. Individual unique identifiers (Memos or Destination Tags) are necessary to route and credit assets correctly to your destination repository.
After creating a swap, you'll receive a Exchange ID that lets you monitor its status in real time.
Once the deposit transaction has been detected and processing has begun, swaps generally cannot be canceled because blockchain transactions are irreversible.
